Terms & Conditions

1 Definitions

The following terms, when used in this Agreement, shall have the meanings set forth below:

• "Platform" means the pola88 website, mobile-optimized site, and any associated applications or services operated at https://pola88.cam.
• "User" / "Account Holder" means any individual who has successfully registered an account on the Platform.
• "Account" means the personal membership account created by a User to access pola88 services.
• "Balance" means the total funds held in a User's account, including real-money funds and bonus funds where applicable.
• "Bonus Funds" means any promotional credits, free-spin winnings, cashback awards, or reload credits credited to an account that are subject to wagering requirements before withdrawal.
• "Real-Money Funds" means funds deposited by the User via a supported payment method and held in the Account.
• "Wagering Requirement" means the total amount a User must wager before Bonus Funds may be converted to withdrawable Real-Money Funds.
• "KYC" (Know Your Customer) means the identity and address verification process mandated before withdrawals above defined thresholds may be processed.
• "IDR / Rp" means Indonesian Rupiah, the primary transaction currency on the Platform.
• "Prohibited Territory" means any jurisdiction in which accessing or using an online gambling platform is expressly prohibited by applicable law.
• "Services" means all betting, gaming, lottery, live-casino, and ancillary services offered through the Platform.

2 Eligibility & Age Requirement

To be eligible to use the pola88 Platform, you must satisfy all of the following conditions at the time of registration and at all times thereafter:

1. You are at least 21 years of age;
2. You are a natural person, not a corporation, trust, or other legal entity;
3. You are accessing the Platform from a jurisdiction where doing so is not prohibited by applicable law;
4. You are not a resident of, or accessing the Platform from, a Prohibited Territory;
5. You are not an employee, contractor, officer, director, or immediate family member of any employee of pola88 or its affiliated companies;
6. You have not previously been excluded from using the Platform or had an account suspended for breach of these Terms;
7. You are acting on your own behalf and not on behalf of any third party;
8. You are capable of entering into a legally binding contract under applicable law.

pola88 reserves the right to request documentary evidence of eligibility at any time and to suspend or terminate accounts where eligibility cannot be confirmed to our satisfaction.

3 Account Registration

Each User is permitted to hold a maximum of one (1) active Account on the Platform. The creation of multiple accounts by the same individual — whether under different names, email addresses, payment methods, or IP addresses — is considered abuse and will result in closure of all associated accounts and forfeiture of associated balances.

3.1 Registration Information

When registering, you must provide accurate, current, and complete information as requested by the registration form, including but not limited to: full legal name, date of birth, residential address, valid email address, and mobile phone number. You agree to keep this information current and to notify pola88 of any material changes promptly.

3.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. pola88 will not be liable for any loss or damage arising from unauthorized use of your Account due to your failure to safeguard your credentials. If you suspect unauthorized access to your account, you must notify our support team immediately.

3.3 Account Currency

All accounts are denominated in Indonesian Rupiah (IDR / Rp). pola88 does not currently support multi-currency accounts. All deposits and withdrawals are processed in IDR. Currency conversion, where applicable through payment providers, is handled externally and pola88 accepts no responsibility for exchange-rate fluctuations.

4 Identity Verification (KYC)

In accordance with internationally recognized anti-money laundering (AML) and know-your-customer (KYC) standards, pola88 is required to verify the identity of all Account Holders prior to processing withdrawals. pola88 may also request identity verification at account registration or at any time during the Account lifecycle.

4.1 Required Documents

To complete identity verification, you must provide clear, legible copies of the following:

• Proof of Identity: Your Indonesian National Identity Card (KTP — Kartu Tanda Penduduk), current and not expired, showing full name, date of birth, and photograph;
• Selfie Verification: A photograph of you holding your KTP next to your face, with both your face and the card details clearly visible;
• Proof of Address (when requested): A recent utility bill, bank statement, or official government document dated within the last 3 months showing your full name and residential address.

4.2 Processing Time

Verification documents are reviewed within 1–24 hours of submission during business hours (08:00–22:00 WIB, Monday through Sunday). You will receive an email notification confirming approval or requesting further documentation. Withdrawals will remain on hold until verification is successfully completed.

4.3 Refusal & Consequences

Failure to provide satisfactory identity documentation within 30 days of a formal KYC request will result in Account suspension. pola88 reserves the right to freeze and/or return deposited funds via the original payment method if KYC cannot be completed, less any amounts already wagered.

5 Deposits

pola88 accepts deposits exclusively via approved payment methods. Deposits from unnamed, third-party, or joint bank accounts are not permitted. All deposit funds must originate from a payment source legally owned and operated by the Account Holder.

5.1 Supported Payment Methods

Off-hours transfers (outside banking system operating windows) may take up to 24 hours to reflect in your account balance. pola88 is not liable for delays caused by the banking or payment provider infrastructure.

5.2 Deposit Fees

pola88 does not charge fees on deposits. However, your bank or payment provider may apply their own service charges. Please consult your payment provider for current fee schedules. Any such fees are the sole responsibility of the User.

5.3 Declined Deposits

If a deposit does not appear in your account within the expected processing window, please contact our support team with your transaction reference number. pola88 will investigate and, where the funds have been received, credit them to your account within one (1) business day. If funds cannot be traced, pola88 may request a bank receipt or transaction screenshot as evidence.

6 Withdrawals

Withdrawals may only be made to a payment method registered in the same name as the pola88 Account Holder. Third-party withdrawals are strictly prohibited. pola88 processes withdrawal requests 24 hours a day, 7 days a week, including Indonesian public holidays.

6.1 Withdrawal Limits

6.2 Withdrawal Conditions

Withdrawal requests are subject to the following conditions:

• The Account must be fully KYC-verified before any withdrawal request is processed;
• All applicable wagering requirements on Bonus Funds must be met in full before those funds become withdrawable;
• Withdrawal requests submitted during high-volume periods (major sporting events, public holidays) may experience processing times of up to 24 hours;
• pola88 reserves the right to conduct additional security checks on withdrawal requests exceeding Rp 50.000.000, which may extend processing time by up to 48 hours;
• Withdrawals will be returned to the original deposit method where technically feasible.

6.3 Withdrawal Fees

pola88 does not charge withdrawal fees on standard requests. Expedited withdrawal services, where available to VIP tier members, may be subject to a nominal administrative fee disclosed at the time of request. Your bank or e-wallet provider may apply their own charges, for which pola88 accepts no liability.

7 Bonuses & Promotions

pola88 offers a range of promotional incentives including welcome bonuses, reload bonuses, cashback programs, free spins, referral rewards, and VIP loyalty benefits. All bonuses are subject to the specific terms published alongside each promotion, which form part of this Agreement by reference. In the event of conflict between promotion-specific terms and this Agreement, the promotion-specific terms prevail.

7.1 General Bonus Conditions

• Bonuses are available exclusively to Account Holders who have completed registration and, where applicable, KYC verification;
• Each promotional offer specifies its own wagering requirement, eligible games, minimum qualifying deposit (where applicable), and expiry period;
• Wagering requirements must be completed within the stated validity window; uncompleted wagering results in forfeiture of Bonus Funds;
• Only one welcome bonus may be claimed per household, IP address, payment method, or device;
• pola88 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice;
• Bonuses claimed through fraudulent means, including but not limited to multiple account creation or use of VPN services to circumvent restrictions, will be forfeited and the Account may be permanently closed.

7.2 Wagering Requirements

Unless otherwise stated in the specific promotion terms, the standard wagering requirement for all Bonus Funds is thirty times (30x) the bonus amount. For example, a Bonus Fund credit of Rp 100.000 requires total eligible wagers of Rp 3.000.000 before the bonus converts to withdrawable Real-Money Funds. Bets placed on games with a contribution rate below 100% will contribute proportionally to the wagering requirement as stated in the applicable promotion terms.

7.3 Bonus Abuse

pola88 employs automated systems and manual review processes to detect bonus abuse. Behaviors considered abusive include, but are not limited to: low-risk betting strategies designed solely to fulfil wagering requirements, placing opposing bets to hedge bonus exposure, systematic exploitation of free-bet or cashback promotions, and coordinated multi-account abuse. Confirmed bonus abuse will result in cancellation of all associated bonuses, reversal of resulting winnings, and may result in permanent account closure.

8 Gameplay & Betting Rules

All games and betting markets available on the pola88 Platform are governed by individual game rules published within the Platform interface. Users are responsible for familiarizing themselves with the applicable rules before placing wagers. In all cases, the pola88 system records constitute the authoritative record of all bets placed and outcomes determined.

8.1 Sports Betting

Sports betting markets — including but not limited to football (BRI Liga 1, EPL, UEFA Champions League, La Liga, Serie A, Bundesliga, AFF Cup, FIFA World Cup), badminton (Indonesia Open, Thomas Cup, All England), MotoGP (Mandalika Grand Prix), and esports (MPL Indonesia, PUBG Mobile, Free Fire) — are subject to the specific market rules displayed at the time of bet placement. Bandar bola (football betting market) selections and mix parlay (accumulator) combinations are processed according to the rules displayed within the sportsbook interface. Handicap (voor bola) markets follow industry-standard Asian handicap rules unless otherwise specified.

8.2 Lottery

Our togel (traditional Indonesian numbers lottery) draws are conducted using certified random number generation systems. Draw results are final and not subject to appeal unless a demonstrable technical error has occurred. In the event of a technical error affecting draw integrity, pola88 reserves the right to void affected bets and refund stakes.

8.3 Live Casino

Live dealer games are streamed from regulated studios. In the event of a disconnection during a live game round, the result of that round will stand if it has been determined by the dealer or game system. Stakes lost due to disconnection caused by the User's internet connection are non-refundable. Stakes on interrupted rounds where the game outcome could not be determined will be refunded.

8.4 Minimum & Maximum Stakes

Minimum and maximum stake limits are displayed within each game or betting market. pola88 reserves the right to amend stake limits at any time and to apply individual account-level stake restrictions where unusual betting patterns are identified.

9 Prohibited Conduct

The following activities are strictly prohibited on the pola88 Platform. Breach of any prohibition may result in immediate account suspension, cancellation of all pending bets and bonuses, forfeiture of balances attributable to prohibited activity, and where appropriate, referral to relevant law enforcement authorities:

• Registering or operating more than one account;
• Providing false, misleading, or fraudulent information during registration or verification;
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner not sanctioned by pola88;
• Exploiting software errors, glitches, or vulnerabilities to gain an unfair advantage;
• Money laundering, structuring transactions to avoid reporting thresholds, or using the Platform to process funds derived from illegal activity;
• Colluding with other Users to manipulate game outcomes;
• Accessing the Platform using a VPN, proxy, or other IP-masking technology to circumvent geographic or account-level restrictions;
• Charging back or reversing deposits after wagering the associated funds;
• Threatening, harassing, or abusing pola88 staff or other Users;
• Allowing or facilitating access to your account by any third party.

10 Intellectual Property

All content on the pola88 Platform, including but not limited to software, source code, databases, text, graphics, images, logos, icons, audio clips, and the overall look and feel of the Platform, is the exclusive intellectual property of pola88 or its licensed content providers and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from the Platform without the prior written consent of pola88. Any unauthorized use constitutes a material breach of this Agreement and may give rise to civil and criminal liability.

11 Limitations of Liability

To the maximum extent permitted by applicable law, pola88 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the Platform or Services, including but not limited to:

• Loss of profits, revenue, data, or goodwill;
• Losses attributable to platform downtime, technical failures, or internet connectivity issues beyond our reasonable control;
• Unauthorized access to your account resulting from your failure to safeguard credentials;
• Actions or omissions of third-party payment providers, banking institutions (including BCA, BRI, BNI, Mandiri), or e-wallet operators;
• Game outcomes determined by certified RNG systems or live dealer procedures.

pola88's aggregate liability to any User for any claim arising under or in connection with this Agreement shall not exceed the total amount of Real-Money Funds deposited by that User in the 30-day period immediately preceding the event giving rise to the claim.

12 Privacy & Data Protection

pola88 collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into this Agreement by reference. By creating an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We implement industry-standard security measures, including 256-bit SSL encryption and access-controlled database infrastructure, to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We do not sell your personal information to third parties. Data may be disclosed to regulatory bodies, law enforcement agencies, or financial institutions where required by applicable law or in response to valid legal process.

13 Responsible Gaming

pola88 is committed to promoting responsible gambling practices. We provide a suite of self-management tools accessible from your account dashboard, including deposit limits (daily, weekly, monthly), loss limits, session time reminders, and self-exclusion options ranging from 24 hours to permanent closure. We strongly encourage all Users to make use of these tools to maintain control over their gambling activity.

If you believe your gambling is becoming problematic, please visit our dedicated Responsible Gaming page for guidance and support resources. You may also contact our support team at any time to activate account restrictions immediately. pola88 takes reports of problem gambling seriously and will act promptly to apply requested restrictions.

Users who have self-excluded must not attempt to open new accounts or circumvent the exclusion in any way. Any account opened in contravention of a self-exclusion will be closed and associated balances forfeited.

14 Account Suspension & Termination

pola88 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of this Agreement;
• Failure to complete KYC verification within the prescribed timeframe;
• Reasonable suspicion of fraudulent activity, money laundering, or collusion;
• Receipt of a chargeback or payment dispute from the User's bank or payment provider;
• Instruction from a regulatory authority, law enforcement agency, or court of competent jurisdiction;
• Detection of prohibited conduct as defined in Clause 9.

14.1 Voluntary Account Closure

You may request permanent account closure at any time by contacting our support team. Prior to closure, any withdrawable Real-Money Balance will be paid out to your verified payment method, subject to standard KYC and withdrawal conditions. Bonus Funds that have not met wagering requirements at the time of closure will be forfeited. Account closure requests are processed within 3 business days.

15 Amendments

pola88 reserves the right to amend, update, or replace any provision of this Agreement at any time. Material changes will be communicated to Account Holders via email notification to the registered email address and/or a prominent notice on the Platform, with at least 7 days' advance notice where practicable.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Agreement. If you do not agree to the revised terms, you must cease using the Platform and request account closure before the amendments take effect. The most current version of this Agreement is always accessible at https://pola88.cam/terms-conditions.

16 Governing Law & Disputes

This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with internationally recognized principles of commercial law applicable to the jurisdiction in which pola88 is licensed and incorporated.

16.1 Dispute Resolution

In the event of a dispute, you agree to first contact pola88 support in writing, providing full details of your complaint. pola88 will acknowledge your complaint within 48 hours and aim to resolve it within 14 calendar days. If the matter cannot be resolved through direct communication within 30 days, either party may escalate the dispute to binding arbitration administered by a mutually agreed arbitral institution. Arbitration proceedings shall be conducted in English.

16.2 Class Action Waiver

To the fullest extent permitted by applicable law, you waive any right to participate in class-action litigation or class-wide arbitration in connection with any claim arising from this Agreement or your use of the Platform.

16.3 Severability

If any provision of this Agreement is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable, preserving the original intent of the parties to the greatest extent possible.

17 Contact Information

If you have any questions, concerns, or complaints regarding this Agreement or the pola88 Platform, please contact our support team through any of the following channels. All correspondence regarding legal matters should be submitted in writing via email for accurate record-keeping.

pola88 aims to acknowledge all formal written complaints within 48 hours and resolve them within 14 calendar days. Where resolution requires additional investigation, we will provide a progress update every 7 days until the matter is closed.